Legal Document

Privacy Policy — 777mma

Your privacy matters to us. This policy explains exactly what personal data 777mma collects, why we collect it, how we protect it, and the rights you hold over your information.

Last updated: 1 January 2026

1. Introduction

Scope: This Policy applies to all personal data processed in connection with the 777mma platform, regardless of the device or browser used to access it, and regardless of whether data is submitted directly by you or collected automatically through your interaction with the platform.

2. Data We Collect

Identity and Registration Data

Full legal name, date of birth, nationality, residential address, email address, and mobile phone number. Collected during account registration and used to verify your identity, manage your account, and fulfil legal compliance obligations.

Payment and Financial Data

Mobile banking wallet identifiers (bKash, Nagad, Rocket, Upay), bank account details used for transfers, transaction history on the 777mma platform including deposit amounts, withdrawal requests, bet placements, and game results. Payment card details (Visa, Mastercard) are processed by our payment partners and are not stored by 777mma directly.

Verification Documents

Copies of government-issued identification documents such as National ID Card (NID), passport, or driver's licence, and proof of address documents such as utility bills or bank statements. Collected as part of our Know Your Customer (KYC) process for account verification and fraud prevention.

Device and Technical Data

IP address, device type, operating system, browser type and version, screen resolution, time zone, and unique device identifiers. Collected automatically when you access the platform via cookies and server-side logging systems.

Usage and Behavioural Data

Pages visited, features used, games played, bets placed, session duration, click patterns, and navigation paths through the platform. Used to improve user experience, detect irregular activity, and tailor promotional content where you have consented to receive it.

Communications Data

Records of correspondence between you and 777mma support, including live chat transcripts, support ticket content, and email exchanges. Retained to ensure consistency of service, resolve disputes, and support internal training and quality review.

3. How We Use Your Data

  • Account Management: To create, maintain, and administer your 777mma account, authenticate your identity at login, and process account-related requests such as password resets and profile updates.
  • Payment Processing: To execute deposits, process withdrawal requests, reconcile transactions, investigate payment discrepancies, and comply with financial record-keeping obligations.
  • Identity Verification (KYC/AML): To verify that you meet the minimum age requirement of 21 years, confirm the authenticity of your identity documents, and comply with applicable anti-money laundering obligations.
  • Platform Security and Fraud Prevention: To detect and prevent fraudulent transactions, bonus abuse, account takeovers, money laundering, and other prohibited activities as defined in the Terms and Conditions.
  • Responsible Gaming: To monitor gaming patterns that may indicate problem gambling behaviour, enforce deposit limits or self-exclusion requests, and comply with responsible gaming obligations.
  • Customer Support: To respond to your enquiries, resolve account disputes, process complaints, and maintain a record of support interactions for quality assurance and training purposes.
  • Platform Improvement: To analyse usage patterns, diagnose technical faults, test new features, and improve the overall performance and design of the 777mma platform.
  • Promotional Communications: Where you have explicitly opted in to receiving marketing materials, to send you information about bonuses, promotions, and new game releases relevant to your preferences. You may opt out at any time via your account settings.

4. Cookies and Tracking

Strictly Necessary Cookies

Required for the platform to function. These enable session management, authentication, and security protections. They cannot be disabled without breaking core platform functionality. No consent is required for strictly necessary cookies.

Analytics Cookies

Used to collect anonymised data on page views, session duration, and navigation flows. This data helps us understand how users interact with the platform and informs improvements to design and performance. These cookies require your consent.

Preference Cookies

Remember your platform settings such as language preference, display configuration, and responsible gaming tool settings, so that you do not need to re-enter them on each visit. These cookies improve convenience and are retained for the duration of your account.

5. Data Sharing and Third Parties

  • Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. Data shared is limited to what is necessary to process your transaction and verify payment authenticity.
  • Identity Verification Providers: Third-party KYC and AML service providers who assist in verifying identity documents and screening against sanctions or politically exposed persons (PEP) databases.
  • Game Content Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session data to enable game functionality and verify game outcomes.
  • Technology and Infrastructure Partners: Cloud hosting, server management, cybersecurity, and platform analytics providers who process data on our behalf under strict data processing agreements.
  • Legal and Regulatory Authorities: Where required by law, court order, or regulatory instruction, 777mma will disclose personal data to relevant authorities. We will notify you of such disclosures where legally permitted to do so.

Data Processing Agreements: All third-party service providers who process personal data on behalf of 777mma are required to enter into data processing agreements that impose obligations consistent with the protections set out in this Privacy Policy.

6. Data Retention

Active Account Data

Identity, contact, and payment data associated with an active account is retained for the full duration of the account's active status. This data is necessary to operate your account, process transactions, and comply with ongoing KYC obligations.

Post-Closure Retention

Following account closure, 777mma retains transaction records, identity verification documents, and correspondence records for a minimum period of five years to satisfy anti-money laundering record-keeping requirements and to facilitate the resolution of any post-closure disputes.

Deletion After Retention Period

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents recovery. Anonymised or aggregated data derived from your usage may be retained indefinitely for statistical and platform improvement purposes, as it can no longer be used to identify you.

7. Your Rights

  • Right of Access: You may request a copy of the personal data 777mma holds about you, along with information about how it is processed and the legal basis for that processing.
  • Right to Rectification: If any personal data held about you is inaccurate or incomplete, you may request that it be corrected. You may also update certain account details directly through your account settings.
  • Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to overriding legal obligations that require us to retain certain records.
  • Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you believe your rights and freedoms override those interests.
  • Right to Data Portability: Where processing is based on your consent or on a contract between us, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
  • Right to Withdraw Consent: Where processing is based on consent you have given, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

8. Data Security

Report a Security Concern: If you believe your 777mma account has been accessed without your authorisation, or if you wish to report a potential security vulnerability on the platform, contact our support team immediately at the email address shown in the footer of this page.

9. Minors and Age Restriction

10. Changes to This Policy

11. Contact and Data Enquiries

Related Documents: This Privacy Policy should be read alongside the 777mma Terms and Conditions and Responsible Gaming Policy, both of which are available via the footer links on this page.

Privacy Commitments

Key principles that guide how 777mma handles your personal data

SSL Encryption on Every Page

Every page of the 777mma platform is protected by TLS/SSL encryption. Data transmitted between your device and our servers is encrypted in transit, ensuring that your account details, payment information, and personal data cannot be intercepted.

No Data Sold to Third Parties

777mma does not sell, rent, or trade your personal data to any third party for commercial gain. Data shared with partners is limited strictly to what is needed to deliver the service — payment processing, identity verification, and game functionality.

Your Rights Are Respected

You have the right to access, correct, delete, and port your personal data. 777mma responds to all valid data rights requests within 30 days. Simply contact our support team in writing to submit a request.

Clear Retention Periods

We keep your data only for as long as necessary. Active account data is held for the life of your account. Post-closure records are retained for five years to meet legal obligations. After that, data is securely deleted or anonymised.

Minimal Data Collection

777mma collects only the data that is genuinely necessary to operate your account, process your payments, verify your identity, and keep the platform secure. We do not collect data speculatively or for purposes beyond those described in this Policy.

Opt-Out of Marketing at Any Time

Promotional emails and push notifications are only sent where you have explicitly opted in. You may withdraw consent and unsubscribe from all marketing communications at any time through your account settings, with immediate effect.

Explore 777mma with Confidence

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